Refund policy

ORIGINAL ARTWORKS

We have a 14-day return policy for artworks, which means you have 14 days after receiving your item to request a return and 14 days for returns if damaged in transit (customer must provide photos within 48 hours of delivery).

To be eligible for a return, your item must be in the same condition that you received it, unused with stickers/tags and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us via the contact page. Please note that returns will need to be returned to us. Customer pays return shipping unless item arrived damaged.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that our change of mind policy does not cover custom or discounted/sale items.

Please contact us prior to sending your item back to us. We recommend you register the parcel, as we are unable to accept responsibility should it go missing in transit.

The item needs to be suitably wrapped and protected so we receive it in the same condition that you received it in. In the case of a refund, it will be made via the original method of payment, less shipping costs. Refunds processed within 7-10 business days after we receive and inspect the returned item.

Any orders paid with Afterpay will incur a 7% fee to be subtracted from the total refund amount. Any orders paid with PayPal will incur their fee to us to be subtracted from the refund amount.

Damages and issues
Please inspect your order immediately upon delivery and report any damage or if you receive the wrong item within 48 hours with photographic evidence, so that we can evaluate the issue and make it right.

Australian Consumer Law 
We will always aim to meet our obligations under the Australian Consumer Law. This may include (but are not limited to) replacing the item if stock is available or providing a refund if necessary, depending on the individual case.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and undamaged with stickers/tags and in its original packaging and packed to ensure item is returned to us in good, saleable condition. You’ll also need the receipt or proof of purchase.

Can I cancel or change my order?
Yes, we want you to be happy with your purchase!

You may cancel or amend your order if it has not been dispatched to you. Please get in touch with us as soon as possible, as we generally aim for same or next business day dispatch. 

If you decide to cancel an order after the products have been dispatched, postage costs will be payable. We advise you to check the status of the delivery before you request cancellation.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process your refund. If more than 14 business days have passed since we’ve approved your return, please contact us via the contact page.

CANCELLATION POLICY FOR CURATED ART EVENTS AND WORKSHOPS

We understand that the unexpected can happen. Classes are fully refundable upon request up to 14 days prior to the date you have booked. This allows us to offer your place to another student. Classes cancelled in the 14 days leading up to the event are not refundable due to our  incurred material and catering costs.

You may transfer your place to a friend or if we can fill your place with someone on the waiting list, we will happily issue a refund. However, we cannot guarantee that there will be a waitlist for every event. Alternatively, you may transfer your place to another workshop, if a place is available. To request a re-schedule or refund, you can get in touch with us via the contact page.